Frequently Asked Questions
Everything you need to know about our premium steel products and services.
How long does shipping typically take?
Standard orders are processed within 2-3 business days. Depending on your location, shipping usually takes 5-7 business days via our heavy-freight partners.
What is your return policy for custom-cut items?
While standard stock items can be returned within 30 days, custom-cut steel orders are final sale unless there is a manufacturing defect or shipping damage.
Do you offer bulk discounts for commercial projects?
Yes, we offer tiered pricing for high-volume orders. Please contact our sales team directly with your specifications to receive a custom quote.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal and Apple Pay.
Are your products treated for rust resistance?
We offer both raw and treated steel options. Please check the specific product description to see if a particular item is galvanized or powder-coated.